Accessibility Statement

Shisha.com is committed to ensuring digital accessibility for people with disabilities in compliance with the Americans with Disabilities Act (ADA) Title III. We are continually improving the user experience for everyone and applying the relevant accessibility standards to enhance inclusivity.

To achieve our accessibility goals, Shisha.com adheres to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We employ various accessibility tools and conduct regular audits to identify and address accessibility issues. Our team is dedicated to maintaining and improving the accessibility of our website with ongoing remediation efforts updated quarterly.

Alternative Formats: Documents, videos, and other content are available in alternative formats upon request to ensure equal access.

We welcome your feedback on the accessibility of Shisha.com. If you encounter any accessibility barriers or require assistance, please contact us:

• Email: support@shisha.com
• Phone: 1-866-466-5247

Grievance Procedure: If you believe you have been discriminated against based on disability in accessing our website, you may file a complaint by contacting us using the information above. We will investigate all complaints and respond within 30 days.

Your feedback is invaluable to us. We encourage users to provide feedback on their experience with our website to help us improve accessibility for all.

Shisha.com offers several accessibilities features to enhance user experience, including:

• Compatibility with screen readers
• Keyboard navigation
• Text resizing options

We recognize that accessibility is an ongoing effort. While we strive to make all content fully accessible, some content may not yet be fully optimized. We are committed to ongoing improvements and appreciate your patience and understanding as we work towards full accessibility and will prioritize remediation of any reported barriers.

Thank you for visiting Shisha.com. We are dedicated to making our website accessible to all users and appreciate your support in this endeavor.